Skip to main content

​
The problem

Volume spikes — a campaign, a raid, a bad week — and there are more flagged items than your team can get through today. Working oldest-first, they spend the afternoon on mild profanity from Tuesday while a credible threat from an hour ago sits unread. The queue being empty was never the goal. The damaging content being handled is.

​
The view

Two views, worked in order:
1

Priority

Filter Severity → High (70% and above), and set Ordering → Highest severity. This is the list that gets staffed first.
2

Everything else

A second view on Severity → Medium (40–69%), worked when there’s room.
Severity band presets in the filter menu

​
Reading the bands

Severity is a single 0–100% score for how bad an item is, and it’s the same number the Severity column shows — a view and a badge never disagree. High is 70% and above, Medium 40–69%, Low up to 39%. You can also type your own bounds if your thresholds sit elsewhere.
If your High view is never empty, that’s a threshold conversation, not a staffing one.