Dividing the work
Escalations
A second pair of eyes on the calls no one moderator should make alone.
Language views
Moderators only see content they can actually read.
Channel views
Surfaces with different tolerances get different lists.
Content type views
Listings, profiles and reviews are three jobs, not one.
Media review
A dedicated shift for images and video, with wellness protections on.
Getting to the right items first
Severity triage
When the backlog can’t be cleared, clear the worst of it.
New account review
A flag on a day-old account is not the same as a flag on a regular.
Spam waves
Two hundred copies of one message, decided once.
Checking your automation
Shadow flag QA
See what a rule would catch before it catches anything.
Wordlist monitoring
Watch terms you’ve deliberately chosen not to flag.
Unflagged sampling
Find what your policies are missing, not what they caught.