The problem
Support chat and public reviews run through the same project, but they aren’t the same job. A frustrated customer swearing in a support ticket is normal; the same words on a public review page are not. Reviewed in one undifferentiated list, moderators apply the stricter standard to both — or the looser one.The view
Filter Channel → Support chat. Repeat for each surface that deserves its own attention. This lines review up with the way content was already handled: a channel has its own policies and its own flagging thresholds, so a channel view shows you the output of one specific rulebook rather than a mix of several.Pairing it with settings
Channel views are a natural place for per-surface workflow settings:- Support chat, where recency matters: Ordering → Newest first.
- Listings, where a backlog is fine but nothing should rot: leave Oldest first.