Reviewing content

Open the inbox or any content view and you get the same page: a chart of what’s come in, tabs, and the list itself.

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Pending, resolved, all

The tabs switch what the list shows. Pending is the work; Resolved is what’s already been decided, where you can unresolve an item to look at it again; All is both. Everything else on the page — chart, counts, filters — follows the tab.

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The chart

Each bar is what arrived in that period, split into resolved and still-pending. Click either series in the legend to hide it. Drag across the chart to narrow the list to that range — useful when you spot a spike and want to know what caused it. The range becomes a date chip in the filter bar, so you can adjust or remove it like any other filter. Underneath, each label shows how much of it is still open. Clicking a label filters the list to it — a fast way to see what’s actually driving the backlog.

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The list

• Click a row to open it.
• Click the checkmark to resolve it without opening it.
• Tick several rows to act on them together.

Selecting items brings up an action bar with your actions, Resolve, and Edit labels for correcting labels across the whole selection. On the Resolved tab the button flips to Unresolve, so a batch resolved too eagerly comes back in one step. Which columns appear is a view setting, including columns built from your own metadata.

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An item up close

The detail panel shows the content itself, the labels that applied and why the item was flagged, the metadata you submitted, the item’s history, and — where relevant — the rule or threshold that produced the outcome. A Casebook tab at the panel’s right edge shows how your casebook would rule on the item, with the closest past cases.

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Conversations

If you submit a conversationId, the surrounding messages from that thread appear inline, so you can read a remark in the exchange it belongs to instead of on its own.

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Correcting a decision

If a label is wrong, remove it and add the right one. Clearing every label means the content warranted no flag at all. Corrections are kept and used the next time you run adaptive optimization, so the policies drift toward your judgement rather than away from it.

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Translating

Click Translate for content in a language you don’t read. The setting sticks as you move between items. See Translation.

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Sensitive media

Images and video can be blurred, greyscaled or started muted. Each moderator sets their own preference, and you can set a default for the project — see Reviewer wellness.

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Acting and moving on

Run an action or resolve from the detail panel, and it moves to the next pending item. On an item that’s already resolved, the button reads Undo resolve instead.

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Resolving

Resolving means the item has been dealt with; it moves to the Resolved tab. You can resolve from the list, from the selection bar, from the detail panel, or automatically as part of an action. Whether resolving here also clears the item elsewhere depends on the view — see items leave this view when.

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Looking something up

The search box matches content text; each term becomes its own chip, and further terms narrow the results. Filter also takes an author, a content ID or a conversation ID when you need to pull up one specific thing — a content ID gives you every moderation request for that item, which is what you want when a user appeals a decision. These lookups are temporary and never saved into the view.