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The problem

Some decisions shouldn’t be made alone: a permanent ban, a legal threat, a borderline call a moderator has flip-flopped on twice. Without somewhere to put them, they get guessed at, or parked in a spreadsheet and forgotten. You also can’t just hand the item to a lead by resolving it — resolving is how the first moderator says I’m done, and in most views that clears the item everywhere.

The view

1

Add an escalate action

Create an action called Escalate. Moderators run it from the item detail, or with Cmd + a number key.
2

Filter on it

In the new view, filter Action taken → Escalate.
3

Keep its own list

In Settings, set Items leave this view when → Resolved here only.

Why the resolve setting matters

Resolved here only is what makes this a real handover. The first moderator resolves the item in their own view and moves on; it stays pending for the lead, who resolves it again here once they’ve decided. Two people, two decisions, one item. Left on Resolved anywhere, the first moderator’s resolve would clear the item out of the escalation view before anyone looked at it.
The same shape works for user reports and appeals — one action, one view, resolved independently. Only the name of the action changes.