The problem
Some decisions shouldn’t be made alone: a permanent ban, a legal threat, a borderline call a moderator has flip-flopped on twice. Without somewhere to put them, they get guessed at, or parked in a spreadsheet and forgotten. You also can’t just hand the item to a lead by resolving it — resolving is how the first moderator says I’m done, and in most views that clears the item everywhere.The view
1
Add an escalate action
Create an action called Escalate. Moderators run
it from the item detail, or with Cmd + a number key.
2
Filter on it
In the new view, filter Action taken → Escalate.
3
Keep its own list
In Settings, set Items leave this view when → Resolved here only.